Review Queue
Review conversations flagged by configured behavior detections.
| Member disputes denied imaging referral 7839f2 Today, 10:24 · ServiceOne | 12:48 |
Harassment
87%
Threatening language
82%
Escalation risk
76%
Policy dispute
69%
Negative sentiment
64%
|
EA
Eugene Arutyunov
Viewing
MC
Maya Chen
Editing
JL
Jordan Lee
Writing a comment
SM
Sofia Martinez
Viewing
DK
Daniel Kim
Viewing
PS
Priya Shah
Editing
LO
Lena
Ortiz
Viewing
|
|
| Caller pressures nurse for supervisor override 7812b8 Today, 09:12 · API | 8:36 |
Coercion manipulation
79%
Vishing
72%
Pressure tactics
68%
Identity probing
61%
|
LO
Lena
Ortiz
Editing
|
|
| Care team chat includes personal attacks 7691d5 Yesterday, 16:47 · API | 17:32 |
Harassment
74%
Personal attacks
70%
Toxicity
66%
Team conflict
58%
Negative sentiment
54%
|
EA
Eugene
Arutyunov
Viewing
JL
Jordan Lee
Writing a comment
|
|
| Patient vents about delayed prescription refill 7622f4 Yesterday, 11:08 · Five9 | 6:18 |
Complaints
68%
Frustration
63%
Service
delay
59%
Escalation risk
52%
|
|
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| Family member challenges appointment policy 7554f9 Mon, 14:02 · API | 9:42 |
Social boundary
setting
63%
Policy dispute
60%
Frustration
55%
Escalation risk
49%
|
PS
Priya Shah
Viewing
|
|
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No conversations match these filters. |
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Status list
Pending
In review
Reviewed