Configurations
Pre-configured detection packages to get you started quickly
| Name | Description | |
|---|---|---|
| Institutional Fraud Detection | Fraud detection for customer service calls including vishing/phishing and Return fraud | |
| Consumer Fraud Detection | Protection for consumers from vishing/phishing in outreach calls | |
| Moderation | Content moderation for social conversations including harassment, threats, and safety violations | |
| Interview Monitoring | Comprehensive monitoring for hiring interviews to ensure professional conduct, detect bot interviewees, and prevent manipulation attempts | |
| Sales Effectiveness | Sales performance monitoring and coaching for intro, demo, and followup calls |
Entities
Manage the building blocks used across configurations: conversation types, participant roles, and behaviors.
| Behavior | Description | Used in configurations | |
|---|---|---|---|
| Misogyny | Evidence of cultural attitudes that propagate systems of marginalizing people based on their gender identity or gender presentation. | Moderation |
|
| Racism | Evidence of cultural attitudes that propagate systems of marginalizing people based on their racial or national identity. | Moderation |
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| Homophobia | Evidence of cultural attitudes that propagate systems of marginalizing people based on their sexuality. | Moderation |
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| Coercion | Attempts to pressure or manipulate a participant into taking an action against their will. | Institutional Fraud Detection, Consumer Fraud Detection |
|
| Impersonation | Attempts to falsely claim another person's identity during a conversation. | Institutional Fraud Detection, Consumer Fraud Detection |
|
| Return Fraud Attempt | Indicators of fraudulent behavior in the context of a product return or refund request. | Institutional Fraud Detection |
|
| Type | Description | Used in configurations | |
|---|---|---|---|
| Customer Service Call | Phone or video calls between customers and support agents | Institutional Fraud Detection, Consumer Fraud Detection |
|
| Social Conversation | Public or group conversations in social contexts | Moderation |
|
| Enterprise IT Support | Any call to assist an employee in accessing or managing internal IT resources | Institutional Fraud Detection |
|
| General Media Narration | Any media style content with a single speaker that talks exclusively in the third person |
|
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| Multiple Speakers Livestreamed Media | Any improvised media content that features several speakers and explicitly exists for entertainment or social purposes | Moderation |
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| Media Interview or Talk Show | Conversations in media formatted as one on one interviews, host with one or more guests, or podcasts formatted as question and answer shows | Interview Monitoring |
|
| Role | Description | Used in configurations | |
|---|---|---|---|
| Customer | Individual contacting support | Consumer Fraud Detection |
|
| Agent | Customer support representative | Institutional Fraud Detection, Sales Effectiveness |
|
| Social Participant | Participant in social conversation | Moderation |
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| Support Specialist | Someone who works with employees or contractors to solve problems with things like IT, logistics, or communication | Institutional Fraud Detection |
|
| Employee | Someone who is employed by company and exists in professional settings | Interview Monitoring |
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