Why Have Your Own Graphic Style

What kind of relationship does a business have with graphic design?

The case for UX design is fairly clear: from the user’s perspective, the interface of a digital product is indistinguishable from the product itself. The interface experience is, ultimately, the customer experience. (In our case this applies not only to the graphical interface but to API design as well — the same logic holds.)

The value of marketing design is equally obvious — making something great isn’t enough; you have to tell people about it. Marketing design is inseparable from marketing itself (building a narrative and delivering it through channels), and that clearly affects business outcomes.

What about graphic design, then? Why invest in developing your own graphic style and visual language?

The downsides are obvious:

The benefits only show up over the long run. Let’s trace the logic step by step.

Any business’s most valuable asset is customer trust. Trust is built through the experience of interacting with a product. Communication can also build or erode trust, since it too generates experience. To convert the short-term effects of a good user experience into a long-term business asset, companies build brands. A consistent visual style exists for exactly this purpose.

A brand is the imprint of a user experience in someone’s memory. For that imprint to form — and not blur or fade — the experience must be accompanied by sensory input unlike anything else.

Visual language is — perhaps surprisingly — a language. Communication is a function, building a product is a function, but graphic design is not a function. Different actors use graphic design for different ends:

With all of that on the table, we can talk about what Modulate’s visual language actually needs to do.

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